General instructions

We try and maintain an atmosphere of absolute cleanliness and tranquility for your speedy recovery. A clean and hygienic environment is essential for the well being of our patients, and our team of trained personnel strives to maintain this. Our efforts need to be supplemented by you and by your visitors.

It is important, therefore, that you and your visitors strictly observe the following rules in the interest of your well-being:

Smoking is strictly prohibited throughout the hospital.
Consumption of alcohol is strictly prohibited, in the hospital

Patient rights

Right to access to care and know the providers of care.
Patient will be given impartial treatment regardless of their type of primary and associate illness, socio economic status, age, vendor, sexual orientation, religion, caste, cultural, reference, linguistic and geographical origins or political affiliations.
Right to respect and dignity.
Right will receive considerate respectful care all the time and under all circumstances.
Privacy will be maintained during examination, procedure and treatment.
Right to protection from physical abuse and negligence
Right to treat patient information and confidential.
Patient information and detail related to their condition will be kept confidential.
Right to refuse the treatment- Patient may refuse treatment to the extent permitted by law.
Right to consent- Patient has the right to reasonable, confirmed participation in decision involving him.
Right to complain-If a complaint or grievance arises about any aspect of patient care at RKCH Hospital, patient urge to let the management know so that they call resolve it promptly.
Right to know the charges and estimate- Patient will receive a copy of reasonable, clear and understable estimate.
Patient to access clinical record- Patient can request for access and receive a copy of their clinical record. • Right to respect any special preference, spiritual and cultural needs. Ex dietary preference and worship requirements and any specific requirement following death.
Right to seek and additional opinion regarding clinical care.
Patient and family to seek a second opinion if they wish, from within or outside the organization. The organization shall
Right to information and education about their healthcare needs, during the course of the patients, treatment his/her special educational needs are identified the patient and/or family.
Right to determine what information regarding their care to be provided to self & family.

Patient responsibilities

Respect and consideration.
Patient are responsible for being considerate of the rights of other patients and hospital staff This includes adhering to no smoking policy within hospital premises.
Providing information patient are responsible for
a) Participating in healthcare decision
b) Providing accurate and complete information on about present complains, past illness, hospitalization, medication, allergies and oilier matters relating to health.
c) Reporting an aspect changes in health condition the responsible practitioner
d) Paying their bills as promptly as possible and pay for health services not covered by insurance/credit companies

Education

Patient are expected to participated in the teaching/learning process so that patient acquire and understand the skill and behavior that promote recovery, maintain or improve function, or manage disease or symptom progression.
Responsible for consequence if he/she refuse the treatment suggested.

Patient and family rights

To Receive High Quality Care Appropriate To The Patients Needs And Consistent With The Scope Of The Hospital.
To Receive Considerate Care Regardless Of Race Gender, Ethnicity, Religious Beliefs Or Age.
To Know The Name Of The Physician Who Has The Primary Responsibility For Co-ordinating Care.
To Receive Information About The Illness, Treatment And Prognosis And To Have Any Questions Answered.
As And When Appropriate, To Be Educated About The Medication, Diet, Prevention And Other Aspects Of The Disease Process, Including Unanticipated Outcome.
To Be Provided With Privacy And Confidentiality During Examination Or Treatment.
The Patient Is Assured Of The Confidential Treatment Of Medical Records And Has The Opportunity To Approve Or Refuse The Release Of Such Information.
To Receive Counseling Regarding The Estimated Cost Of Treatment And Payment Schedule At The Time Of Admission, As Well As Subsequently.
The Patient Can Request A Second Opinion About The Diagnosis Or Treatment Plan.
The Patient Can Refuse A Recommended Treatment To The Extent Permitted By Law And Be Informed About The Medical Consequences Of The Refusal.
In Case A Transfer To Another Facility Is Required To Be Provided Complete Explanation Including Alternatives To The Transfer.
To Be Informed And Be Asked If The Patient Wishes To Participate In Medical Research When It Is Being Conducted At The Hospital.
To Be Able To Lodge A Complaint And Be Made Aware Of The Process Of Redressal.

Patient and family responsibilities

Responsibility for providing accurate and complete information about medical problems, past illnesses, hospitalizations, medications, pain and other matters relating to their health.
Responsibility for following the treatment plan recommended by those responsible for their care.
Responsibility for their actions if they refuse treatment or do not follow the health care team's instructions.
Responsibility for seeing that their bills are paid as promptly as possible and following hospital rules and regulations.
Ask questions about treatment, risks and tests.
Report any changes in your condition to your health care provider.
Pay for health services not covered by insurance.

Clinical Services

Professions Allied to Medicine

Pharmacy

Laboratory Services & Transfusion Services

Diagnostics Services

Specialities

Treatments and Procedures