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The Hospital currently has 225 beds for inpatient treatment. General Ward beds are provided with a stool for patient's attendant and a cabinet for safe keeping of medicines. Bathrooms and toilet facilities are provided in each wing of a ward and are shared by all patients in that wing. One movable dining table also provided for each patient.
Semi-Private Rooms are air-conditioned rooms for shared occupancy, with television, telephone, attached bathroom and a couch for the attendant. One movable dining table is also provided for each patient.
Private Rooms are single occupancy, air-conditioned rooms with attached a bathroom, television, telephone facilities, one easy chair with centre table, refrigerator and a sofa cum bed for the attendant.
Deluxe Rooms are air-conditioned rooms with attached
bathroom, telephone, television, refrigerator, one easy chair with center table,
sofa and a bed for the attendant.
Super deluxe rooms are air-conditioned rooms with attached
bathroom, telephone, television, refrigerator, 2 sofa sets with center table,
computer with Internet facility, Microwave Oven, Electric cattle and a bed for
the attendant.
ICU, HDU, Neonatal ICU, Paediatric ICU: Bed Side Monitors with Ventilators, Medical Gases, Defibrillator.
Once you receive the CARE CHL Club Card you are automatically enrolled in our privileged guests list. This card gives you lots of benefits:
1. Food And Beverages
a) Diet is an integral part of your medication, therefore food from outside
sources is strictly not allowed. Our
dieticians, in association with your doctor, will assess your diet needs. You are advised to
follow the diet instructions specified by them for a speedy
recovery.
b) You will be given a vegetarian cuisine. Religious sentiments of the patients will be
considered while deciding on the diets. Kindly inform
the dietician of the same. Our service timings are as follows:-
Breakfast
8.30 am to 9.30 am
Lunch 12.30 pm to 1.30 pm
Afternoon Tea 4.00 pm to
5.00 pm
Dinner 7.15 pm to 8.30 pm
c) Once a diet has been designed as per your specific needs, we do not advocate any change in quantity or otherwise, as it may prove detrimental to your health.
d) For diet counselling you can contact us on intercom no. 1154, 1583 between 9.00 am to
11.00 am and 12.00 pm to 7.00 pm
e) 'Food Pass' is issued for patient only (on request). Wherever 'Food Pass' is issued to
the patient the hospital will abstain from providing any food
to such patient.
2. House Keeping
a) Housekeeping department will look after the cleanliness of your room. Your room will be
cleaned twice a day by the housekeepers and also when the need arises.
b) Hot water is available from 6.00 am to 11.00 am only.
c) As water is in short supply, kindly ensure minimum wastage.
d) Newspapers will be provided in all wards and rooms.
e) To ensure dustfree atmosphere to the patient, kindly keep your windows closed.
f) Kindly avoid flushing any material like cotton bandages, sanitary napkins etc. in the
toilets. We solicit your cooperation and support in keeping your hospital
clean. Chewing paan / betel nut / smoking or consuming alcohol in the
hospital premises is STRICTLY PROHIBITED. Please do not dispose waste/rubbish anywhere except into bins provided for the purpose. Help us in
making this hospital an environment friendly zone.
3. Stays For Attendants
a) One attendant is allowed per patient in the rooms except in General
ward. After visiting hours, it is mandatory for the attendant
to carry the Pass issued at the time of admission. The attendant
should vacate the room, when the patient is shifted to
ICU/Recovery/OT. However if attendants wish to retain the
room, it can be provided subject to availability on payment of additional room
charges.
b) Outside food articles are STRICTLY PROHIBITED in the rooms for patients as well as
attendants. Canteen may be used by the attendants.
c) Only one "ATTENDANT PASS" will be issued per patient.
4. Entertainment
Super Deluxe, Deluxe, Private and Twin sharing rooms are provided with television & D2H service. There is a choice of programmes in various languages.
1. Cafeteria which is located in the New Wing, 1st Floor is open between
8.00am to 10.00pm for the convenience of your visitors or attendants.
2. Kitchen services - Facility of meals for attendants is there in the cafeteria. Meals for
patients from outside is strictly prohibited, It is requested to
please take the meals provided to you as per the Dietician's
advise.
3. 24-hour PHARMACY is situated on the Ground Floor.
4. Health Check-up Desk is situated on the Ground Floor. Contact Extn. No. - 1153.
a) 24 hours Ambulance services (Paediatric, Cardiac & Non-Cardiac),
A.C. & Non A.C.
b) 24 hours pharmacy located on the ground floor and in CARE CHL-CBCC Cancer Center.
c) Locker facility for depositing valuables is available at the security office. Hospital
authorities are not responsible for the loss of any valuables in the
room /ward /locker.
a. Counselling
• Chief Quality Officer (1419) / Administration Dept. (1140) ensure that everything is
right. Any complaints / problems can be communicated directly to
them.
b. Visitor Policy
• Visiting hours are from 5.30 p.m. to 7.30 p.m. only.
• Patients and their attendants are requested to restrict the number of visitors. Too many
visitors could increase infection in ward / ICU. It increases noise pollution
level in hospital.
• Children below the age of 15 yrs. are prohibited in the wards/ICU as they are most prone
to infection.
• Visitors are not allowed to bring food and flowers.
c. Payment
• Financial arrangements for your hospital stay should be made prior to your admission.
Please ask your doctor to give you an estimate based on the
treatment and duration of the stay expected. You may take details of
your Bill from Billing department between 5.00 p.m. to 7.00 p.m.
• You will have to pay an initial deposit at the time of admission.
• Subsequent deposits will be intimated to you from time to time depending on your
treatment. Please ensure to pay the same within 24 hours to avoid
any inconvenience.
• Room rents are charged on a day basis (12 Noon-12 Noon).
• We accept Cash / Credit Card / DDs drawn in favour of (M/s. Convenient Hospitals Ltd.)
All payment, should be get cleared before surgery/discharge as
applicable.
• All payments should be made only at Cash Counter on G. Floor.
• Please contact the Billing Manager for any clarifications. (Ex-tn. 1133)
• Refundable amount if exceeds Rs. 20,000/- will be paid by Cheque only.
Commission @2% will be deducted from the amount of refund, if any
against payment accepted by Credit / Debit Card.
• Service Tax & any other taxes as per applicable local laws shall be levied over &
above the final Bill.
• 15% surcharge is levied on the hospital bill payment excluding package, doctor visit
fees, medicines & consumables.
• 25% extra charge will be levied on CT, MRI, sonography after 8pm on weekdays, on Sundays
& National Holidays.
• 25% extra charge will be levied on packages after 8pm on weekdays, on Sundays &
National Holidays.
1. All deposit receipts are provisional and should be surrendered at the
time of discharge.
2. If, during the stay of a patient, advance payment lapses if not settled within the
prescribed time, the Hospital reserves the right to transfer the
patient to the General Ward or the Government Hospitals.
3. In the event of a breakdown of the computer system before the final bill is prepared, the
patient will be required to make additional deposit, approximately
to the extend of final bill at the time of his/her discharge. The
final settlement of the bill will be made later on.
4. Medical Claims for reimbursement purpose will be attested by the Executive Director or
Officer on special duty.
5. All medicines should be purchased only from the Hospital Pharmacy. Medical/Surgical
consumables shall be supplied by the Hospital stores. Purchase of
Medicines/Surgical consumables from outside the Hospital is strictly
prohibited.
6. Patients are advised not to keep any valuables, jewellery cash or other costly items with
them during their stay at the Hospital.
7. Patients/relatives are requested not to tip the staff as this is strictly prohibited.
8. Any employee demanding tips should be reported to the Ward incharge or to a Medical staff
on call. For any kind of suggestion or recommendation,
patient or attendant can call at administration block. (Extn.
1140)
9. For any Emergency, please contact - 0731 -2547676 or for any query, please contact -
0731-6622222
Your doctor only will advise your discharge. Once intimated, it may take upto 3 hours for the process, specially if a TPA in involved. Please check with the ward nurse for the exact discharge time. An additional day's rate is applicable after 12 noon.
Our staff will assist you in your discharge procedures:
Our concern is quality care and we use patient feedback to help us improve our services. Every room has a patient satisfaction questionnaire, we request and encourage you to complete our patient satisfaction questionnaire.
